Complaint Program Design and Administration

  • Individual and Class Complaint Counseling
  • EO Investigations
  • Mediation of Informal and Formal Complaints
  • Final Agency Decisions
  • Agency Appeal Representations
  • Equal Employment Opportunity Commission (EEOC)
  • Reporting and Compliance

CLA can assist you in meeting legal and compliance requirements, to resolve workplace conflicts of all kinds, reducing informal and formal complaint inventories.  We provide quality counseling, investigations, decisions and appeals, in a timely manner.

Federal agencies must create and maintain viable affirmative action programs for equal employment opportunity under the Equal Employment Opportunity Commission’s Management Directive 715. Private employers  must also adhere to the anti-discrimination laws and EEOC enforcement mandates.  Let us assist you in distinguishing your company or agency as a model workplace through the development, implementation and evaluation of your equal opportunity, affirmative action, diversity, and Title VI and IX programs.


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